Shipping Policy

Orders are normally shipped within 48-72 hours after order is received, during regular business hours. If an item is in pre-order status or back order status it will be fulfilled once it is out of production. 

Q: What are the requirements for placing an order?

A: All Regenerations Wholesale orders currently must meet a minimum of $150.00 before shipping costs and taxes are applied. If an order does not meet the minimum requirement we will try to contact via phone and/or email once to advise that additional items must be added to the original order.  We ask for an immediate response to provide the best customer service. Once items are added the order will be will be updated, additional payment must be received for the difference of the order (including the difference of shipping if applicable) and the order will then be placed in fulfillment status. All status updates will be sent via email and all orders requesting ship-out will have the tracking information emailed. ONCE A PAYMENT HAS BEEN RECEIVED THERE CAN BE NO CHANGES MADE TO AN ORDER.* If an item was omitted from the order a new order must be placed that meets the minimum requirement. 

Q: Why may my shipping rate be different than what is originally quoted when my original order was placed? 

A: All carriers have increased their shipping rates due to the increase in the price of fuel. Our current system is being updated to reflect these changes. All shipping quotes are estimates. Final shipping costs are calculated when the order is fulfilled and prepared for shipment. Additional costs may be required for orders with items that are heavy or if multiple boxes are needed for shipment. Therefore, when the order is weighed the exact shipping rate may not reflect the carrier's original quoted rate. The carrier used for items being shipped Is UPS. *THIS ONLY APPLIES TO ORDERS THAT WILL BE SHIPPED OUT, NOT ORDERS SET FOR PICKUP.